Frequently Asked Questions (FAQ)
1. What is NYOK?
NYOK is a premium Indian streetwear brand that blends modern urban fashion with cultural identity, designed for comfort, style, and self-expression.
2. How can I place an order?
Simply browse our collection, select your preferred product and size, and proceed to checkout to complete your purchase.
3. What payment methods do you accept?
We accept major payment options including:
- UPI
- Debit/Credit Cards
- Net Banking
- Wallets
(Cash on Delivery may be available)
4. How long does delivery take?
Orders are typically delivered within 3–7 business days depending on your location.
5. Can I track my order?
Yes, once your order is shipped, you will receive a tracking link via email or SMS.
6. Do you offer free shipping?
Free shipping may be available on selected orders or promotions. Details will be shown at checkout.
7. What is your return policy?
We accept returns within 7 days of delivery, provided the item is unused and in original condition with tags.
8. Can I exchange a product?
Yes, exchanges are available for size issues or defective products, subject to stock availability.
9. How do I request a return or exchange?
You can contact us with your order details and reason for return. Our team will guide you through the process.
10. How long do refunds take?
Refunds are processed within 5–10 business days after the returned item is inspected.
11. Are your products true to size?
Yes, our products follow standard sizing. We recommend checking the size guide before placing your order.
12. Do you restock sold-out items?
Some items may be restocked, but limited drops may not return. Stay updated through our website and social media.
13. How can I contact NYOK?
You can reach us via:
- Email: hello@nyok.in
- Phone: +91 99999 99999
Still Have Questions?
We’re here to help. Reach out to us anytime, and we’ll get back to you as soon as possible.